Text that reads: building our campus...

Classroom Modernization

Approximately 8,000 people—professors and students—per hour across campus, rely on classroom technology to facilitate the teaching and learning experience in the 110 Central Pool classrooms that CTS supports. In 2019, we upgraded nine classrooms.

We successfully decreased trailing edge legacy equipment in the classrooms and reduced our dependency on legacy technology.

HDMI capability was added to nine classrooms, bringing the total Central Pool classrooms rooms with HDMI to 94. This upgrade has reduced the need for professors to bring specialized adapters to class while enhancing the audio and visual experience for students taking classes in these rooms.

CBS Teaching labs

Educational presentation technology has become an important tool in teaching and learning spaces. The College of Biological Science (CBS) had 10 teaching labs where the educational technology had reached the end of its life. Additionally, CBS wished to equip five more teaching labs. We managed and performed the educational technology upgrade installation for all 15 labs.

Opening quotation mark.  The Classroom Technical Support team is incredibly knowledgeable and helpful, and their work is done in a timely, professional manner. They are responsive to faculty input on the technical needs of a space and provide well-informed suggestions for how to create the A/V infrastructure that will enhance our educational delivery.  Closing quotation mark.

Vanessa Myers | Associate Director, Finance and Operations, College of Biological Science Dean's Office 

Library Whitelaw Room 

In 2015, the Library constructed the Whitelaw multi-purpose divisible rooms.  Part of the AV system was built with residential and consumer grade equipment. In the University’s BYOD computer presentation environment this delivered inconsistent performance. The Library wished to upgrade the AV system with commercial grade equipment in order to improve performance, and to add wireless presentation technology. We proposed and designed a new AV system, and managed the procurement and installation of the new system. 

Opening quotation mark.  The new Mersive Solstice installation is much simpler to use: the previous setup was very complex and as such, never worked.  Closing quotation mark. 

Randy Oldham | Manager, Web Team; Acting Manager, Library ITS Discovery & Access

Text image that reads: 1320 Classroom Inspection Checks. 


New Presentation Technology in Departmental Spaces

The University increasingly depends on technology for displaying data in all aspects of its business. Since January 2019, we have worked with 15 departments to improve 70 of their spaces with technology planning, and new or upgraded presentation technology.

Opening quotation mark.  I have collaborated with Steve, Chris and team on numerous boardroom and classroom projects in the last five years, and they have always delivered outstanding design, installation and support to these projects. Their professional, knowledgeable approach is most appreciated in our work and general interactions!  Closing quotation mark.

Michael Tennant | Manager, Information Technology Services, College of Social and Applied Human Sciences

Text image that reads: 110 classrooms supported across campus.


Text that reads: engaging our campus community...

Support for Live Events

Over the course of the year, we have supported numerous events on campus. Events include funding announcements, Board of Governors and Senate meetings, Science Complex Atrium events, and over 40 conferences—with more than 10K attendees—including College Royal, Farm Smart, OTS, ORFA, EDC, TLI and Drainage.

Opening quotation mark.  I just wanted to say a big thank you to you and your team for all the great help. They were so great, and got us all set up/packed up quickly and courteously. It’s always a big relief when the technology works.  Closing quotation mark.

Jyll Weinberg-Martin | Manager, Communications and Cultural Engagement, Computing & Communications Services

Digital Signage

We've had a 10-year relationship with the Gordon S. Lang School of Business and Economics (Lang) supporting digital signage. Working with Lang, CCS, and the digital signage vendor, we planned and managed the migration of the Tightrope Carousel digital signage server to the University’s virtual server environment.

Construction and Renovation Projects

We served as the University’s AV technology representative to Physical Resources on four construction and renovation projects: COA MacKinnon Building, OVC ECLA new building, JT Powell Building, and OAC Johnston Hall basement.

Committee Participation

Over the past year, our team has participated enthusiastically in several internal committees: OpenEd Wellness Committee, Joint Health and Safety Committee, Classroom Advisory Committee, and Accessibility Built Environment Committee.

Some of our external committees, trade shows and conferences have included the Ontario University Education Technology Directors Association, and AVIXA Technology Managers and Young AV Professionals councils. We have also delivered presentations at InfoComm Conference and Trade Show, which attracts 40,000 delegates.

Expanding Our Campus Reach

Moving Our Campus Forward

Wireless Presentation

In the University’s BYOD presentation environment, it seems that each new model laptop has a different connector for presentations. Wireless presentation technology can help mitigate *the dongle hell* of wired connections. We have helped several departments deploy wireless presentation in their teaching, meeting and research space bringing the total number of wireless presentation capable rooms to 27.

Crestron Fusion Implementation

We started building a Crestron Fusion server over 18 months ago and have been able to integrate over 25 classrooms into this device gathering data from the classrooms. Our next steps are to enable more classrooms and be able to get real-time heuristics, past usage details, as well as meeting room information for panel displays that can be installed outside of meeting and classrooms across campus.

Replacement Software for Work Orders and AV Inventory

Over the past 20 years, we have used a single software that was purpose built from our manual work processes. This new software is the catalyst to provide analytics intelligence to our business operations handling work orders anytime, anywhere and on any device across campus.

Web Conference

Web conference has become an essential tool for the University’s teaching, research and business efforts. We designed and managed four projects for CSAHS and SEDRD, integrating web conference technology into their meeting and research spaces.

Unified Collaboration Using Resolve Collaboration

OpenEd continues to partner with Resolve Collaboration to offer high-quality video-conferencing technology here on campus for internal and external customers to use for their meetings, testimonials and remote teaching. The use of our conference room systems has allowed the University’s Senate and Board of Governors to conduct private meetings without having to travel to campus for every meeting. The enhanced call bridge technology improved their call-in meeting experience allowing participation via videoconference, web conference and telephone all joined into a single meeting.

Text image that reads: 3814 equipment rentals from AV Loan Counter.