Respondus: Information for Students

  • In using Respondus Online Proctoring, you will be providing personal information including information relating to name, course information, biometric data, photo identification, and audio and video recordings. Read more about the Respondus Notice of Collection.
  • This course requires the use of Respondus LockDown Browser and Monitor (webcam) for proctoring within CourseLink.
  • You must download and install LockDown Browser and Monitor to complete the practice test and course exam(s). The purpose of the practice test is to ensure that Respondus LockDown Browser and Monitor is set up correctly and that you are experienced in using the software.
  • In order to use Respondus LockDown Browser and Monitor, you must meet the technical requirements. You may contact CourseLink Support staff who will work with you to find alternative solutions to your own computer system.
  • Visit the Taking a Practice Quiz or Exam with Respondus LockDown Browser and Monitor page on the Teaching & Learning Technologies website for guidance on preparing your online exam environment.
  • Please find a quiet space with good lighting to complete the assessment.
  • Respondus Monitor is a companion application for LockDown Browser that uses webcam and video technology to support academic integrity and deter cheating during online exams. The software captures video during the exam and allows your instructor to review the video once the exam is completed.
  • Respondus Monitor is not used to determine academic misconduct but rather is used to deter cheating.
  • Videos will only be viewed if academic misconduct is suspected and there are several flags noted on the video.
  • You are expected to stay in front of the computer screen once the exam starts. If you need to walk away from the monitor, state that so it is captured on the video.
  • If you believe that the use of Respondus Monitor will result in a bias against you, ask your instructor for an alternative invigilation process. Your instructor will then arrange for another form of remote invigilation. You may wish to contact advisors such as the sexual and gender diversity advisor (Jarred Sanchez-Cacnio), the cultural diversity advisor (Tameera Mohamed) and/or email Student Accessibility Services for support in this process.
  • Write down the phone number of CourseLink Support so you can call if a problem occurs during the exam.
  • If you are having any technical (WiFi) issues during the exam, you should immediately contact CourseLink Support by phone.
  • CourseLink staff can let you back into the exam, provided you have only left the exam for a short period of time, typically within five minutes of leaving the exam.
  • Be aware of the exam window! The exam availability window is typically one-hour from the posted exam start time; for example, if your exam is scheduled for 8:30 a.m., the window of the exam would be 8:30-9:30 a.m. Please note that some instructors may have shorter windows, so confirm this information with your instructor.
  • You will be able to access the exam during the availability window and will have two hours to complete the exam from when you enter the exam environment. You will be unable to start the exam after the window is closed and will be required to contact CourseLink Support by phone so support is not delayed.
Respondus Notice of Collection

In using Respondus Online Proctoring, you will be providing personal information including information relating to name, course information, biometric data, photo identification, and audio and video recordings. This personal information will be collected by the University pursuant to section 11 of the University of Guelph Act, 1964 and consistent with Ontario’s Freedom of Information and Protection of Privacy Act. Personal information will be retained for at least one (1) year and otherwise for a reasonable period of time given the purposes for which it was collected. The personal information will be used by the University to administer remote assessments. Access to data collected through Respondus is restricted to instructors directly responsible for courses and other relevant University staff who require the information to perform their duties, including duties related to academic integrity.

In using Respondus Online Proctoring you also accept and consent that Respondus collects anonymized, aggregated data on the use of its service to help improve performance, diagnose problems, and detect and prevent fraud and abuse of its services and systems.

By using Respondus Online Proctoring, you are consenting to the collection and storage of your personal information and sharing of such information as set out above. Any questions about this collection should be directed to Open Learning and Educational Support’s Executive Director’s Office, Johnston Hall Room 158, 50 Stone Rd. E. Guelph ON N1G 2W1, email: execdir@uoguelph.ca.