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System & Software Requirements

To help ensure you have the best learning experience possible, please review the list of system and software requirements outlined below.

CourseLink 

Modern Desktop Web Browser

  • Microsoft Edge (latest)
  • Mozilla Firefox (latest)
  • Google Chrome (latest)
  • Apple Safari (latest)

Mobile

  • Android (Chrome – latest)
  • iOS (Safari, Chrome – latest)
  • Windows (Edge, Chrome, Firefox – latest)
Respondus LockDown Browser and Monitor
  • It is recommended that Respondus LockDown Browser and Monitor are installed on the most recent versions of Windows, MacOs and iOS: 11.0+ (iPad only).
  • System requirements:
  • A built-in or external webcam and microphone is required.
  • Internet connection should be at least 5 Mbps download and 2 Mbps upload, but this tool will adjust the video quality depending on connection speeds. Test internet speed.
Virtual Classroom/Video Assignments  
Webex 

Webcam with microphone for audio/video (if not calling in)

Windows

  • Windows 7 Service Pack 1 or later
  • 2 GB of RAM minimum

Mac

  • MacOS 10.12 or later
  • 2 GB of RAM minimum 
Zoom 

Webcam with microphone for audio/video (if not calling in)

  • 800 kbps/1 Mbps (up/down) for high quality video
  • 80 kbps for VoiP audio

Systems

  • Windows 7 or later
  • MacOS 10.7 or later
  • Ubuntu 12.04 or higher

Browsers

  • Edge (12+)
  • Firefox (27+)
  • Chrome (30+)
  • Safari (7+) 

System and Browser Recommendations

For system and browser recommendations, visit our Technical Considerations page on our Remote Teaching & Learning website.


CourseLink Technical Support

Phone: 519-824-4120 ext. 56939
Toll Free: 1-866-275-1478 (Canada and USA)
Email: courselink@uoguelph.ca

Hours of Operation

Monday - Friday: 8:30 a.m. - 8:30 p.m.
Saturday: 10 a.m. - 4 p.m.
Sunday: noon - 6 p.m.
Holidays: 10 a.m. - 4 p.m.

All times listed above are Eastern Time.

© 2016 Open Learning and Educational Support